退款政策

RETURN & REFUND POLICY

Last updated: September 23, 2026

Thank you for shopping with us. We want you to be happy with your purchase. Please read our return and refund policy carefully before placing an order.

1. Personalized Products

Our personalized pet memorial jewelry is made specifically according to the photo, name, date, or other information provided by the customer.

Because personalized products are made especially for each customer, we generally cannot accept returns, exchanges, or cancellations for change of mind, incorrect personal information provided by the customer, or dissatisfaction with the personalized design after production has started.

Please carefully review all personalization details before submitting your order.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the product and packaging

After reviewing the issue, we may offer a replacement or a full or partial refund, depending on the circumstances.

If the item is confirmed to have been damaged or incorrectly produced by us, we will cover the reasonable cost of the replacement or return where applicable.

3. Order Changes and Cancellations

You may contact us to request a change or cancellation as soon as possible after placing your order.

Because personalized products may enter production quickly, we cannot guarantee that changes or cancellations can be made once production has started.

If your order has already entered production, cancellation may not be possible.

4. Incorrect Customer Information

Customers are responsible for providing accurate shipping information and personalization details, including pet names, dates, photos, and other information submitted with the order.

We are not responsible for errors caused by incorrect or incomplete information provided by the customer.

If you notice an error, please contact us immediately after placing your order.

5. Refunds

If your refund is approved, the refund will be issued to the original payment method.

Once a refund has been approved, the time required for the funds to appear in your account may depend on your payment provider or financial institution.

6. Shipping Delays or Lost Packages

We are not responsible for delays caused by customs, postal services, carriers, weather, or other circumstances beyond our reasonable control.

If your package is confirmed to be lost in transit, please contact us and we will work with the carrier to investigate the shipment and determine an appropriate solution.

7. Contact Us

If you have any questions about returns, refunds, damaged items, or your order, please contact us at:

Email: [YOUR CUSTOMER SERVICE EMAIL]

Please include your order number in your message so that we can assist you more efficiently.