服务条款

TERMS OF SERVICE

Last updated: September 23, 2026

Welcome to Evernear Keepsakes. These Terms of Service govern your use of our website and your purchase of products from our store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. GENERAL TERMS

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

We reserve the right to refuse service, cancel orders, or limit quantities at our discretion where permitted by applicable law.

We may update these Terms of Service from time to time. Any changes will be posted on this page.

2. PRODUCTS AND PERSONALIZATION

Evernear Keepsakes specializes in personalized pet memorial jewelry and related products.

Because our products may be customized using customer-provided photographs, names, dates, and other information, customers are responsible for ensuring that all information submitted is accurate.

We reserve the right to contact you if the submitted photograph or information is unclear, incomplete, or unsuitable for production.

Product colors, engraving details, and appearance may vary slightly from images displayed on our website due to screen settings, materials, lighting, and the nature of the manufacturing process.

3. CUSTOMER-PROVIDED CONTENT

When you upload photographs, names, dates, or other content to our website, you confirm that:

- You have the necessary rights or permission to use the content.
- Your content does not violate the rights of another person.
- Your content does not contain unlawful, abusive, or prohibited material.

You grant Evernear Keepsakes permission to use the submitted content solely as reasonably necessary to process, create, manufacture, and fulfill your order.

We will not use your personal photographs for unrelated commercial purposes without your permission.

4. ORDERS AND ACCEPTANCE

Placing an order does not necessarily mean that we have accepted the order.

We reserve the right to refuse or cancel an order for reasons including, but not limited to:

- Product availability
- Pricing or listing errors
- Payment problems
- Incorrect customer information
- Suspected fraudulent activity
- Production or fulfillment limitations

If we cancel an order after payment has been made, we will provide a refund for the amount paid for the cancelled order, subject to applicable law.

5. PRICES AND PAYMENT

All prices displayed on our website are subject to change without notice.

The price charged to you will be the price displayed at the time you place your order, except in cases of obvious pricing or technical errors.

You agree to provide accurate and complete payment and billing information.

We use third-party payment providers to process payments. We do not directly store your complete credit card or payment account information.

6. SHIPPING AND DELIVERY

Orders may be produced and shipped by third-party manufacturing or fulfillment partners located in different countries.

Estimated delivery times are provided for guidance only and are not guaranteed unless otherwise stated.

Delivery times may be affected by customs clearance, carrier delays, weather, public holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Additional customs duties, import taxes, or other charges may apply depending on the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

7. RETURNS AND REFUNDS

Because personalized products are made specifically for each customer, personalized products generally cannot be returned or exchanged simply because the customer changes their mind.

However, if a product arrives damaged, defective, or materially different from the product ordered, please contact us within 7 days of delivery.

We may request photographs or other information to assess the issue and may provide a replacement or refund where appropriate.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded or restricted.

8. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

Because personalized products may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or cancelled after production has started.

9. INTELLECTUAL PROPERTY

All content on this website, including text, logos, graphics, photographs, product designs, website design, and other materials, is owned by or licensed to Evernear Keepsakes unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit our content without our prior written permission.

10. THIRD-PARTY SERVICES

Our store may use third-party services, applications, payment providers, shipping providers, and fulfillment partners.

These third-party services may have their own terms and privacy policies. We are not responsible for services that are operated independently by third parties, except where required by applicable law.

11. PROHIBITED USE

You agree not to use our website:

- For any unlawful purpose
- To violate any applicable laws or regulations
- To infringe the intellectual property or other rights of others
- To submit false or misleading information
- To interfere with the operation or security of our website
- To attempt unauthorized access to our systems or accounts

12. DISCLAIMER

We make reasonable efforts to ensure that the information on our website is accurate and up to date.

However, we do not guarantee that all website content will always be complete, accurate, current, or free from errors.

To the maximum extent permitted by applicable law, we are not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Evernear Keepsakes will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

14. GOVERNING LAW

These Terms of Service are governed by the laws applicable to our business, except to the extent that mandatory consumer protection laws in your country or region provide otherwise.

15. CONTACT INFORMATION

If you have questions about these Terms of Service, your order, or our products, please contact us at:

Email: [YOUR CUSTOMER SERVICE EMAIL]

Business Name: Evernear Keepsakes

Address: [YOUR BUSINESS ADDRESS]